How can we help?

Stuck on something in one of our games, or have a question about your account, a purchase, or your privacy? You're in the right place. The quickest way to reach a human is by email — but check the common questions below first, as many answers are right here.

Purchases & refunds

In-app purchases are handled entirely by Apple and Google — we never see or store your payment details. If a purchase didn't unlock, first make sure you're signed in with the same Apple ID or Google account you bought it with, then use the game's Restore Purchases option in Settings.

• Refunds: request these directly from the store — Apple (reportaproblem.apple.com) or Google Play.
• Still not resolved? Email us with your purchase details and we'll help track it down.

Game progress & restoring data

Your progress is saved on your device. On iOS it can sync through your personal iCloud account, so it follows you between your own devices — make sure iCloud is enabled and you're signed into the same Apple ID. If you switch phones or reinstall, open the game while signed in and your progress should return. If it doesn't, email us and we'll walk you through it.

Bugs, crashes & performance

Sorry about that — we want to fix it. Before emailing, try closing and reopening the game, and make sure you're on the latest version from the store. If the problem continues, email us with the game name, your device and OS version, and what you were doing when it happened. Screenshots or a short screen recording help a lot.

Ads & consent

Our games are free and supported by ads. On iOS you can allow or revoke ad tracking in Settings → Privacy & Security → Tracking. In the EEA, UK, and Switzerland, you can change or withdraw your ad-consent choices any time from the game's own settings. Declining still lets you play — you just see non-personalized ads.

Privacy & your data

We don't require accounts and we don't collect your name, email, or contacts. For the full details on what our ad and crash-reporting partners collect and how to exercise your rights, see our Privacy Policy. To make a data request, email us and we'll help direct it to the right place.

Deleting your data

Since your progress lives on your device (and, on iOS, in your own iCloud), deleting the app removes local data. For anything held by our advertising partners, we can help you send the request — just reach out.

Still need help?

See also our Privacy Policy and Terms of Use.